Upper 5th returns and exchange policy
We really hope you love your Upper 5th items! But if for any reason you are not completely happy with your purchase then just return the item to us in its original condition within 7 days of your receipt. We recommend that you use a recorded delivery service, which insures you to the value of the goods being returned, as we cannot except any responsibility for items that are lost in the post. Any refunds will be processed as soon as possible and your account should be credited as soon as possible. The refund will be minus the original cost of the postage, unless the item is faulty or a mistake has been made on our behalf. Please email Pandora@upper 5th with delivery details to let us know that you will be sending a garment to be returned or exchanged. This will allow us to track your item.
If you wish to exchange an item please send a note in the envelope stating what item you would like to exchange and send an email to Pandora@upper5th.com to let us know about your exchange. When exchanging an item, the responsibility of the postage costs will be yours unless the item is faulty or a mistake has been made on our behalf. Again we recommend that you use a recorded delivery service, which insures you to the value of the goods being exchanged, as we cannot except any responsibility for items that are lost in the post.
Our address is:
Reutrns, Pandora @ Upper 5th,PO BOX 64680,Hampstead delivery Office,Shepherds Walk,London,NW3 5UF
Terms and conditions.
Prices
All prices are as stated on the Website but Upper 5th reserves the right at any time to revise the price of goods without notice.
Jurisdiction
These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive of the courts of England and Wales.
Intellectual property:
All of the content on the Upper 5th site including, illustrations, graphics animations, accessories, clothing, all graphic design and text are subject to trademark and copyright and other intellectual property rights held by Upper 5th Ltd. The entire content of the site is copyrighted under applicable copyright laws. The use of our site Upper5th.com and it’s content is intended for the personal and non- commercial use by the users of our site.
Use of the site:
You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of Upper 5th Ltd. Pictures on the Upper 5th Website are property of Upper 5th ltd and may not be used for commercial purposes without permission of Upper 5th ltd. Upper 5th Ltd reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
Upper 5th is a registered trademark. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Upper 5th ltd.